The Large Business & International Segment (LB&I) offers specialised services for specific industries: Financial Services; Mining; Manufacturing; Construction; General Sector; Telecommunications; Primary (including State-Owned Entities); and Retail.
For each of these sectors, LB&I has a dedicated multi-disciplinary team consisting of a Sector Lead and Relationship Manager. These individuals are supported by Operations Managers, Consultants, and Service Agents. LB&I also employs an expert debt and accounts-management team, which resolves queries and attends to all compliance and service needs.
The Sector Area Lead is responsible for the end-to-end functions in each sector. The Sector Area Lead reports to the Business Area Head of LB&I Operations, under the Director of LB&I.
Each sector has dedicated taxpayer Relationship Managers who are the taxpayer’s main point of contact. By contrast, Sector Leads are responsible and accountable for the sector’s operations and are the taxpayer’s second point of contact for escalated matters.
What counts as a Large Business?
These taxpayers can be classified as Large Businesses:
- Groups or companies with turnover exceeding R1 billion.
- Groups or companies listed on a stock exchange.
- Multinational enterprises (including e-commerce or foreign electronic service providers).
- Financial-services groups or companies with turnover exceeding R500 million.
- Mining groups/companies with turnover exceeding R500 million.
What does the Relationship Manager do?
The Relationship Manager helps taxpayers to comply with their statutory obligations easily and promptly. LB&I Relationship Managers:
- Obtain a deep understanding of the taxpayer’s business, economic drivers, and the risk factors affecting compliance.
- Keep taxpayers abreast of any system/process developments and their effects.
- Plan the logistics of all interactions with taxpayers.
- Educate taxpayers about SARS’s modernisation programmes.
- Facilitates training on eFiling/e@syFile and other SARS systems so that taxpayers get the most out of them.
- Give taxpayers and traders timely and accessible guidance on their tax and customs obligations.
- Ensure that taxpayers experience differentiated service based on individual, group, or segment characteristics. Relationship Managers understand the client’s preferences and compliance behaviour to make compliance easy.
- Resolve all taxpayer service queries.
Related Documents
ASPOA – Authority on Special Power of Attorney by Tax Practitioner – External Form
DT-GEN-01-G02 – Declaration of Dividends Tax via eFiling – External Guide
EMP128 – Confirmation of Partnership – External Form
GEN-AU-14-G01 – Access to audit files – External Guide
GEN-ELEC-04-G01 – Guide for completing the Value Added Tax VAT201 Declaration – External Guide
GEN-ENR-01-G08 – Tax Reference Number TRN Enquiry Services on eFiling – External Guide
IRP3(c) – Application for Tax Directive Fixed Amount – External Form
IT-AE-02-G01 – Foreign Entertainers and Sportspersons – External Guide
IT180 – Declaration by Employer to Claim Deduction against Learnerships – External Form
IT3(b) – Certificate of Income Investments Property Rights and Royalties – External Form
IT3(e) – Return of Purchases Sales or Shipments – External Form
IT44 – Extract of Income – External Form
IT77C – Application for registration Company – External form
LAPD-IT-G30 – Guide on venture capital companies
LAPD-STC-G01 – Comprehensive Guide to Secondary Tax on Companies
LAPD-TAdm-G06 – Quick Guide on Alternative Dispute Resolution
LAPD-TAdm-G13 – Reportable Arrangement Guide
LAPD-VAT-G04 – VAT 411 Guide for Entertainment Accommodation and Catering
LAPD-VAT-G05 – VAT 412 Guide for Share Block Schemes
LAPD-VAT-G06 – VAT 413 Guide for Estates
LAPD-VAT-G07 – VAT 414 Guide for Associations not for Gain and Welfare Organisations
Legal-Pub-FAQs-TT01 – FAQs on Turnover Tax
Legal-Pub-Guide-IT12 – Guide to the Urban Development Zone Allowance
Legal-Pub-Guide-IT17 – Basic Guide to Section 18A Approval
Legal-Pub-Guide-IT26 – Tax Exemption Guide for Public Benefit Organisations in South Africa
Legal-Pub-Guide-QR01 – Quick Reference Guide – ATR System
Legal-Pub-Guide-TAdm02 – Guide to Advance Tax Rulings
Legal-Pub-Guide-TT01 – Tax Guide for Micro Businesses
Legal-Pub-Guide-VAT03 – VAT 409 Guide for Fixed Property and Construction
Legal-Pub-Guide-VAT19 – VAT Rulings Process Reference Guide
Legal-Pub-Guide-VAT20 – VAT section 72 decisions process reference guide
Legal-Pub-Guide-VAT404 – VAT 404 – Guide for Vendors
Legal-Pub-Guide-VAT420 – VAT 420 – Guide for Motor Dealers
Legal-Pub-Guide-VATRef01 – VAT Reference Guide – Foreign Donor Funded Projects
MPR1 – Mineral and Petroleum Resources Royalty Application Form – External Form
RA01 – Reporting Reportable Arrangements – External Form
RC02 – Application for Certificate of Residence for Persons other than Individuals – External Form
Rev16 – Claim for STT Refund – External form
SPPOA – Special Power of Attorney – External Form
TPPOA – Special Power of Attorney to Tax Practitioner – External Form
VAT-REG-02-G01 – Guide for Completion of VAT Application – External Guide
VAT101 – Value Added Tax Registration Application – External form
VAT102 – Application for separate registration VAT – External form
VAT215 – Record in respect of Imported Services – External Form
